JL Team Store FAQ's

1. When will I get my stuff?
Your individually packaged order will be shipped along with the orders of your teammates, leaving our facility in California on the Planned Ship Date (dark box upper left corner). How fast it gets into your hands depends on how far you are from the West Coast, and the shipping method chosen by your team coordinator.
2. Who determines when the order ships?
The ship date is negotiated between the team store contact and JL Store Rep prior to opening the store.
3. Can I have my order shipped to my house (another location)?
No, a team store order is a group order that ships to one central location as determined by the store contact and JL Store Rep.  Individual shipping would greatly I increase overall pricing.
4. How will I know which stuff is my stuff?
Your stuff will be individually packaged and identified as yours!
5. Can I still get stuff after the store closes?
YES but your order will not be part of the team order and will be treated a standalone individual order.  Items will not be available at the team pricing, shipping charges will be incurred, and the delivery date and location will be handled just like any normal individual order.  Call our general sales number at 800-831-3305 for individual orders.
6. When will the store re-open?
This is a question for your coach and/or team store contact person. Subsequent openings are arranged between your team contact and the JL Store Rep. Your team may choose to open a store prior to each of the cycling “seasons,” in time for fall and spring kit needs.
7. What size am I?
We expect that before the opening of your team store, you will know your size.  Your team contact person will have received a sizing kit and/or arranged for a sizing party.  You can consult with your team store contact about sizing questions or refer to the   resources on our website for assistance.
8. Can I pay by check?
Payment by check is not an option for Team Store orders.
9. Is it safe to use my credit card for my store purchase?
The Team Store utilizes a secure online cart system.  Individual customers must use credit card for payment (Visa, Master Card, Discover, American Express)
10. Last time we had a store it had XYZ garment.  I don’t see that garment in this store.  How can I order that again?
Items in the store are negotiated with the team store contact and JL Store Rep prior to the store opening. XYZ was not chosen for the current store. You may, of course, order anything that we produce as an individual customer.  Contact us for your order.
11. What if I want a product not listed in the store?
If an item is not listed it is not available in this particular team order. You may, of course, order anything that we produce as an individual customer.  Contact us for your order.
12. Can I make XYZ changes to my XYZ garment? (add a hood, pocket, etc.)
Individual additions, changes, etc., cannot be made to individual items in a Team Store order. Garments will be produced as agreed upon prior to the store opening.
13. Can I still get the team store price if I order after the store closes?
NO.  It is your responsibility to place your order by the time the store closes—this date will be clearly announced by your team contact person.  If you do order something after the store closes from JL your order will not be part of the team order and will be treated as a standalone individual order.  Items will not be available at the team pricing, shipping charges will be incurred, and the delivery date and location will be handled just like any normal individual order.
14. The team store did not stay open very long and I missed the order, who can I talk to about this?
The duration of the team stores availability for purchases is negotiated up front before the store opens. See the answer immediately above for ordering after store closure.
22. Can I get a custom size?
Each garment has a drop-down menu for sizes available in that specific garment, and many offer out-of-range sizing (ie M 1 top and S bottom).  If you need something different, choose the size closest to the one you need and note differences from that size at checkout in the comments field.
23. What if I ordered the wrong size?
Timing is everything.  A change to a size can be made at the early stages of production.  Once garment is produced, it becomes your responsibility.  Please make every effort to determine your size accurately before you place your order.
24. What if I ordered the wrong garment?
If you discover your error immediately, contact us right away.  If you don’t find out until your order is delivered, see our returns policy on our customer service pages.